Digital Shadow — Terms of Service

Effective: 21 April 2026

These Terms of Service ("Terms") are a binding agreement between you and Digital Shadow ("we", "us", the "Service"). By creating an account, redeeming an invite or promotion code, or using the Service through the web app or WhatsApp, you agree to these Terms.

If you do not agree, do not use the Service.

1. The Service

Digital Shadow is an AI-powered personal memory system that lets you capture, enrich, and recall text, voice, images, and WhatsApp messages. It is provided to you for personal, non-commercial use.

The Service is under active development. Features will be added, changed, deprecated, or removed. We will do our best to avoid disrupting your use, but we do not guarantee that any particular feature will remain available.

2. Your Account

You may only register using a valid invite code, shared code, or promotion code issued by us. One account per person. You must be at least 18 years old.

You are responsible for:

• Keeping your credentials secure.
• All activity that occurs under your account.
• Ensuring your contact details (including email and any linked WhatsApp number) remain accurate.

We may suspend or terminate your account under the circumstances set out in §7 and in the Usage Policy.

3. Related Policies

These Terms incorporate the following documents by reference. You agree to comply with them:

• Usage Policy — what you may and may not do on the Service.
• Privacy Policy — how we handle your personal data.
• Cookie Policy — how we use cookies and similar technologies.

In case of conflict, these Terms prevail on matters of contract; the Privacy Policy prevails on matters of personal data; and the Usage Policy prevails on matters of permitted conduct.

4. Your Content and Our Content

4.1 Your Content

You retain ownership of the journal entries, voice recordings, images, conversations, and other content you submit to the Service ("Your Content"). We claim no ownership over Your Content.

You grant us a limited, worldwide, royalty-free licence to store, process, transmit, enrich (including through AI features), display back to you, and back up Your Content — solely to operate the Service for you. This licence ends when Your Content is deleted from the Service, subject to the retention windows described in the Privacy Policy.

You represent that you have the right to submit Your Content and that doing so does not violate any law or any third party's rights. You are solely responsible for Your Content.

4.2 Our Content

The Service itself — including software, design, branding, documentation, and aggregated or anonymised data derived from operating the Service — is owned by us or our licensors. These Terms do not grant you any rights in the Service other than the right to use it in accordance with these Terms.

4.3 AI Output

AI-generated output (summaries, transcripts, search answers, entity and relationship extractions, face matches) is produced for your use and forms part of Your Content once generated. You understand that AI output can be wrong, incomplete, or biased, and you are responsible for reviewing it before relying on it.

5. Acceptable Use

Your use of the Service must comply with the Usage Policy. Violations may result in the enforcement actions described there and in §7 of these Terms.

6. Fees and Paid Plans

The Service is currently provided free of charge, subject to any plan tier, duration, or usage limit associated with the invite or promotion code you redeemed.

We may introduce paid plans in the future. If we do:

• We will notify you in advance and describe the pricing, billing cycle, and what each plan includes.
• Continued use of a feature that becomes paid will require your express consent to the new terms and to payment.
• Existing users will not be retroactively billed for past use.
• Payments, if any, will be handled by a third-party payment processor. We do not store full payment card details.
• Unless stated otherwise, fees will be non-refundable except where required by law.

Any promotion, credit, or free trial may be modified or discontinued by us, subject to any commitments set out at the time it was offered.

7. Suspension and Termination

7.1 Termination by you

You may stop using the Service at any time. You may disable your account and later request permanent deletion through the app. Data retention after deletion is governed by the Privacy Policy.

7.2 Termination by us

We may suspend, restrict, or terminate your account if:

• You breach these Terms or the Usage Policy.
• Your use of the Service creates legal, security, operational, or reputational risk for us or for other users.
• We are required to do so by law or by a regulator.
• We discontinue the Service as a whole (see §7.3).

Where practical, we will give you notice and an opportunity to remedy the issue first. We reserve the right to act immediately for serious violations — including illegal content, harm to others, or abuse of the underlying AI providers.

7.3 Discontinuation of the Service

If we decide to discontinue the Service as a whole, we will give reasonable advance notice and, where practical, a means to export Your Content before shutdown.

7.4 Effect of termination

On termination, your right to use the Service ends. Your Content will be handled according to the retention schedule in the Privacy Policy. Provisions that by their nature should survive termination (including §4.2, §8, §9, §10, and §12) will survive.

8. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted operation.

We do not warrant that:

• The Service will be free from errors, bugs, or interruptions.
• AI output will be accurate, complete, or suitable for any particular purpose.
• Your Content will be preserved without loss — although we take reasonable measures to back it up.
• Third-party services integrated into the Service (AI providers, messaging gateways, cloud infrastructure) will behave as expected.

You should not rely on the Service for legal, medical, financial, safety-critical, or other high-stakes decisions without independent verification.

9. Limitation of Liability

To the maximum extent permitted by law:

a. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

b. Our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms is limited to the amount you have paid to us in the twelve (12) months preceding the claim.

c. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law — including liability for gross negligence, wilful misconduct, fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence. Where the law of your jurisdiction does not permit a particular exclusion or limitation in these Terms, that exclusion or limitation applies to the maximum extent permitted.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of:

• Your Content, including any claim that it infringes a third party's rights or violates applicable law.
• Your breach of these Terms, the Usage Policy, or the Privacy Policy.
• Your misuse of the Service.

We will notify you of any such claim and may, at our option, take over the defence.

11. Changes to These Terms

We may update these Terms as the Service evolves. Material changes will be communicated in-app or by email before they take effect, and your continued use of the Service after the effective date constitutes acceptance.

If you do not accept a material change, you may stop using the Service and request account deletion before the change takes effect.

12. Governing Law and Disputes

[To be completed. These Terms will be governed by the laws of a jurisdiction to be specified, and disputes will be resolved in the courts of that jurisdiction or through arbitration, as specified in the final version of these Terms.]

Until this section is finalised, any dispute should first be raised with us through the in-app feedback channel; we will attempt to resolve it in good faith before any formal proceedings.

13. General

Entire agreement. These Terms, together with the Usage Policy, Privacy Policy, and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

No waiver. Our failure to enforce any provision does not waive our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

No agency. These Terms do not create any agency, partnership, joint venture, or employment relationship.

Force majeure. We are not liable for any delay or failure caused by circumstances beyond our reasonable control.

14. Contact

Digital Shadow is operated from India. For questions about these Terms, contact the operator through the in-app feedback channel.

These Terms of Service are written to be short and direct. They are not a comprehensive legal instrument for every jurisdiction. Before going live, have them reviewed by a lawyer in the jurisdiction where the Service is operated.